Last Thursday Jake and I tried to fly home standby on a flight. We didn't make it on, which would have been fine but we had to deal with some really idiotic people working for US Airways. We made it home on Friday (fortunately) but I wanted to share the entertaining hell we went through to make it back.
1. "I will freak out! Write that down on that note that 'I will freak out if you call my house.' My wife can't know what is in my luggage!! Someone is going to get fired..." - random man freaking out because US Airways lost his bag and apparently there was something in said bag that was not supposed to be found by his wife.
2. "I don't read...I can't read that." - US Airways counter clerk woman who refused to even look at my confirmation number printed out from an email.
3. "You have to get your refund by mail" - trying to get our money back for the standby ticket that we paid for with a debit card.
4. "You can get your refund at the ticketing counter" - what the US Airways baggage claim lady told us.
5. "They don't let us handle refunds here! You will have to call someone, here take this number [which turned out to be a FAX number!] - same counter lady that told me she doesn't read.
6. "Well I told that man, your husband or whoever, that there weren't any seats on the plane." - woman who sold us the tickets that she would not refund.
7. "I'm sorry ma'am but your bags are not in the computer system. They are probably in Minneapolis if that's where you were going, but I don't know for sure" - PHL baggage claim person.
